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Privacy Policy

Effective Date: June 25, 2026

Last Updated: June 25, 2026

Introduction

This Privacy Policy describes how cove ibex collects, uses, stores, and protects personal information provided through our website and services. We are committed to protecting your privacy and handling your data in accordance with Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act.

Information We Collect

We collect information that you provide directly to us when you:

  • Request information about our services
  • Submit inquiry forms through our website
  • Engage our administrative services
  • Communicate with us via email or other channels

The types of information we may collect include:

  • Name and contact information
  • Company name and business details
  • Email address
  • Service preferences and requirements
  • Any other information you choose to provide

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and service requests
  • Provide and deliver the services you request
  • Communicate with you about our services
  • Improve our services and website functionality
  • Comply with legal obligations
  • Maintain records for business purposes

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

  • With service providers who assist us in operating our business, under strict confidentiality agreements
  • When required by law or legal process
  • To protect our rights, property, or safety, or that of others
  • With your explicit consent

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Access controls and authentication procedures
  • Regular security assessments and audits
  • Employee confidentiality agreements and training

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we securely delete or anonymize it.

Your Rights

Under Canadian privacy legislation, you have the right to:

  • Access your personal information we hold
  • Request correction of inaccurate information
  • Request deletion of your information, subject to legal obligations
  • Withdraw consent for specific uses of your information
  • File a complaint with the Privacy Commissioner of Canada

To exercise these rights, please contact us using the information provided in the Contact section below.

Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze site traffic. Please refer to our Cookie Policy for detailed information about our use of cookies and how to manage your preferences.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new effective date. We encourage you to review this policy regularly.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

cove ibex
427 Laurier Avenue West
Ottawa, Ontario K1R 7Y2
Canada
Email: privacy at cove-ibex.com

Governing Law

This Privacy Policy is governed by the laws of Canada and the Province of Ontario. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts of Ontario.

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